Last updated: 21 October 2026

These terms apply when you use mavrise.com, contact us, or buy services or software from Mavrise. Mavrise is a brand of Affpilot Limited, registered in England and Wales (company no. 14771593), registered office 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom (“we”, “us”). Contact: contact@mavrise.com.

1. Our services

We provide website design and development, digital marketing (including social media, Meta and Google advertising, and SEO), and business software such as the Buy or Block CRM. The exact work, price and timeline for a project are set out in our proposal, quote or invoice (“the agreement”). If the agreement and these terms disagree, the agreement wins.

2. Quotes, payment and refunds

• Quotes are valid for 14 days unless they say otherwise.
• Unless agreed otherwise, we ask for an upfront payment before work starts and the balance before final delivery or launch.
• Monthly services and software subscriptions are billed in advance and renew until cancelled. You can cancel before the next billing date; we don’t refund the current period unless the law requires it.
• Advertising budgets you pay to Meta, Google or other platforms are separate from our fees and are not refundable by us.
• Late payments may pause the work or the service until they are paid.

3. Your part

• Give us accurate information, content and access (logins, brand files, feedback) on time. Delays on your side move the timeline.
• Make sure you have the rights to the content you send us (text, images, logos, customer lists).
• Follow the rules of the platforms we use for you, including Meta’s and WhatsApp’s policies. Only message people who have contacted you or agreed to hear from you.

4. Results

We work hard to get you good results, but advertising, search rankings and sales depend on many things outside our control (platform algorithms, competition, your offer and prices). We don’t guarantee specific rankings, leads or sales unless the agreement says so in writing.

5. Ownership

Once you have paid in full, you own the final website, designs and content we create specifically for you. We keep ownership of our own tools, code libraries, templates and software (including Buy or Block), and you get the right to use them as part of what we deliver. We may show finished work in our portfolio unless you ask us not to.

6. Software (Buy or Block)

• Your account, data and users are your responsibility; keep your password safe.
• You own the data you put in. You can export it, and we delete it after you close your account, as described in our Privacy Policy.
• Don’t use the software for spam, illegal content, or to break the rules of WhatsApp, Meta or any SMS provider. We may suspend accounts that do.
• We aim for the service to be available all the time but can’t promise it will never be interrupted, for example during maintenance.
• If you connect WhatsApp, Messenger or Instagram, you must follow Meta’s terms and policies, including the WhatsApp Business Messaging Policy, the Meta Commerce Policy and Meta’s messaging policies. In particular: only message people who contacted you or agreed to receive your messages; outside the 24-hour customer-service window use only Meta-approved message templates; honour every opt-out (STOP) immediately; give customers a way to reach a person; and don’t sell or promote products that the Meta Commerce Policy prohibits.
• Don’t ask customers to send full card numbers, bank account numbers or national ID numbers by chat.
• If you turn on AI replies, you decide what they may say and you are responsible for the replies sent from your account.
• We may suspend a connected channel or account that breaks these rules or that Meta asks us to suspend.

7. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else that cannot be limited by law. Otherwise, we are not liable for indirect losses such as lost profits, lost data that you could have backed up, or lost business; and our total liability for any project or subscription is limited to the amount you paid us for it in the 12 months before the claim.

8. Ending the work

Either side may end an agreement with written notice if the other seriously breaks it and doesn’t fix it within 14 days. You pay for work done up to the end date.

9. Privacy

How we handle personal information is explained in our Privacy Policy.

10. Changes

We may update these terms. The version that applies to a project is the one in force when you accepted our quote.

11. Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you also keep any rights the law of your country gives you.